Refund Policy

We value your satisfaction and are here to address any issues you might have with your purchase.

If you’re not satisfied with a product or service, we offer a straightforward refund policy.

Here’s how it works:

     

      • Processing time: Refunds are typically processed within 5 business days of approval. In rare cases, there might be a slight delay. If you have a time-sensitive issue, feel free to contact our friendly support team for assistance.

      • Replacement order: Once your refund is approved, you’ll receive a confirmation email with details about your replacement order, which will be processed within 5 business days. You’ll receive a new tracking number once the order is ready.

      • Payment security: We prioritize secure transactions and use PayPal for all refund processing. For more information on our payment policies, please refer to our Billing Terms & Conditions.

      • Refund eligibility: Simply return the item in its original condition with the receipt. Upon inspection, you’ll receive an email confirmation regarding the approval or rejection of your refund.

      • Late or missing refunds: If there’s a delay, first check your bank account. If the issue persists, reach out to your credit card company, then your bank. We’re always happy to help if you need us.

    Please note:

       

        • Refunds are not available for sale items.

        • For damaged or defective items, we offer exchanges. To initiate an exchange, contact us at the following:

      Email: [email protected]
      Address: 309 BESSEMER AVE LYNDORA, PA 16045

      We are committed to your satisfaction and are confident you will be happy with your purchase from Rankick.

      Gift Items: 

      When you order items marked as gifts, we’ll credit your account with the value of the returned items.

      Non-Gift Items:

      If the item isn’t designated as a gift or if the gift giver chose to receive the order for themselves, we’ll issue a refund to the original payment method.

      Return Process:

      To return an item, simply mail it to shopmetalsteelalucom. Please note that you are responsible for covering the cost of return shipping. The cost of sending the item back is non-refundable.

      Refund Policy:

      When a refund is issued, the cost of return shipping will be deducted from the refund amount.

      Thank you for your cooperation and understanding of our refund procedures. We aim to make your experience with Kekadria as smooth and enjoyable as possible.